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Welcome to the BidRefurb.com FAQ page. Below are answers to common questions about our auctions, registration, bidding, payment, pickup, shipping, product condition, and warranty.
BidRefurb.com is an online auction platform for refurbished, used, liquidation, surplus, and open-box technology products.
Items may include desktops, laptops, monitors, servers, networking equipment, accessories, electronics, and other related products.
Most products on BidRefurb.com are not brand new unless the listing clearly says so.
Items may be refurbished, used, open-box, surplus, tested, partially tested, or sold as-is. Please review each listing carefully before bidding.
Some areas of the website may require an account. To bid or purchase items, you must create an account and sign in.
Click Register or Create Account on the website and complete the required information.
You may be asked to provide your name, email address, password, phone number, billing/shipping address, and other required details.
Yes, where available, you can use Google Sign-In.
If your Google email already matches an existing BidRefurb.com account, you may be signed in automatically. If no account exists, you may be asked to complete registration first.
Email verification helps protect accounts and confirms that you can receive important auction, payment, and order messages.
If you register through Google Sign-In, your email may already be verified by Google, but you may still need to complete any required account details.
Each auction listing has a closing time. You can place bids while the auction is active.
If you are the highest bidder when the auction closes, you are the winning bidder and are responsible for completing the purchase.
Auctions are uploaded and close on Tuesdays and Thursdays, unless otherwise stated on the listing or website.
Auction times may vary, so always check the specific listing for the closing date and time.
Bids are considered binding. Do not place a bid unless you are ready and able to complete the purchase.
Bid cancellations are not guaranteed and may only be approved at BidRefurb.com’s discretion.
If you win an auction, you will be responsible for paying the final bid amount plus any applicable taxes, fees, shipping, handling, or buyer premium charges.
You may receive an invoice or payment instructions after the auction closes.
Payment must be completed within the time period stated on the invoice, listing, or auction rules.
If payment is not received on time, the order may be cancelled, the item may be relisted, and your account may be restricted.
Accepted payment methods may vary. Available payment options will be shown during checkout or on your invoice.
Common payment options may include credit card, e-transfer, bank transfer, or other approved methods.
Yes. Applicable taxes may be charged where required by law.
Depending on your location, taxes may include HST, GST, PST, or other applicable taxes.
Some auctions may include a buyer premium or additional fees. If applicable, this will be shown on the listing, invoice, or checkout page.
Always review the full cost before placing a bid.
Pickup may be available for certain items. If pickup is available, the pickup address, schedule, and instructions will be provided on the listing, invoice, or by email.
Items must be picked up within the stated pickup window.
Shipping may be available for some items. Shipping availability depends on the item type, size, weight, destination, and listing terms.
If shipping is available, shipping costs may be added to your invoice.
The buyer is responsible for shipping costs unless the listing clearly states otherwise.
Shipping charges may include carrier fees, packaging, handling, insurance, or other related costs.
In some cases, buyers may be allowed to arrange their own carrier or pickup service. This must be approved by BidRefurb.com before pickup.
The buyer is responsible for any damage, loss, delay, or issue caused by their chosen carrier.
Orders not picked up within the required timeframe may be subject to storage fees, cancellation, forfeiture, or resale.
Please contact us as soon as possible if you are unable to pick up on time.
Refurbished means the item has been previously owned or used and may have been inspected, tested, repaired, cleaned, or prepared for resale.
Refurbished items may show cosmetic wear and may not include original packaging or accessories unless stated.
“As-is” means the item is sold in its current condition with no guarantee of full functionality unless specifically stated.
As-is items may have defects, missing parts, cosmetic damage, unknown issues, or may be sold for parts/repair.
Accessories are only included if they are clearly listed.
Unless stated, items may not include adapters, power cords, batteries, cables, manuals, software, mounting hardware, stands, keyboards, mice, or other accessories.
Batteries are not guaranteed unless the listing clearly states otherwise.
Used and refurbished batteries may have reduced capacity or shorter runtime.
Some computers may include an operating system, while others may not.
Software, licenses, activation keys, recovery media, and operating systems are only included if clearly stated in the listing.
Photos may show the exact item, a similar item, or a representative unit.
If exact photos are important to you, review the listing carefully or contact us before bidding.
Inspection may be available for some items or auctions. If inspection is offered, details will be provided on the listing or website.
If inspection is not available, buyers must rely on the listing description and photos.
All sales are final unless otherwise stated.
Returns may be considered only if an item is materially different from the listing description or if a warranty applies.
Items sold as-is, untested, for parts, final sale, or no returns are generally not eligible for return.
Warranty coverage depends on the item and listing.
If a warranty is included, the listing or invoice will state the warranty period and coverage. If no warranty is stated, the item should be considered final sale or sold as-is.
Warranty does not usually cover:
Physical damage
Liquid damage
Misuse or abuse
Unauthorized repairs
Software problems
User error
Battery wear
Cosmetic condition
Missing accessories not listed
Compatibility issues
Normal wear and tear
Contact BidRefurb.com as soon as possible with your order number, item details, and photos if applicable.
Issues should be reported within the timeframe stated in the listing, invoice, or warranty policy.
Yes. BidRefurb.com may cancel auctions, bids, or orders due to listing errors, inventory issues, payment problems, technical problems, suspected fraud, or other business reasons.
If payment was already made and the order is cancelled by BidRefurb.com, a refund may be issued.
Accounts may be restricted for reasons such as unpaid invoices, false information, suspicious activity, abuse of the platform, repeated cancellations, or violation of our Terms and Conditions.
Contact us if you believe your account was restricted by mistake.
Log in to your account and go to your account settings to update your personal information, password, address, or contact details.
Click Forgot Password on the sign-in page and follow the instructions sent to your email address.
For questions or support, contact us at:
BidRefurb.com
Email: support@bidrefurb.com
Website: https://bidrefurb.com
Please include your username, order number, or auction item number when contacting us about a specific order.